Terms & Conditions

1. About Hira

Hira is a marketplace that helps accommodation seekers discover student housing in Maseru and connect with landlords. Hira provides listing, verification, inquiry and accommodation-request tools. It is not a landlord, tenant, letting agent, payment provider, insurer or party to any tenancy agreement.

2. Accounts and eligibility

You must provide accurate account information, use the role that reflects how you use Hira, and keep your password and account access secure. You are responsible for activity performed through your account. Public administrator registration is not available.

3. Tenant responsibilities

Tenants must provide truthful profile, verification, inquiry and accommodation-request information. Before making an off-platform commitment, tenants should independently assess the property, landlord, proposed terms and suitability of the accommodation.

4. Landlord and listing responsibilities

Landlords must have authority to advertise their accommodation and keep listing descriptions, prices, availability, photos, amenities and location information accurate. Listings may be reviewed before publication and may be paused, rejected or removed when they are inaccurate, inappropriate or breach these terms.

5. Verification and moderation

Hira may request documents and manually review users or listings. Verification and listing approval are trust and moderation measures; they are not guarantees of identity, ownership, availability, legality, quality, safety or suitability. Administrative decisions may be recorded in an audit log.

6. Inquiries and accommodation requests

An inquiry expresses interest. An accepted accommodation request is a marketplace workflow status only: it is not a booking, lease, signed contract or payment confirmation. Tenants and landlords must agree viewings, contact arrangements and any tenancy terms outside Hira.

7. Payments and agreements

Hira V1 does not collect or process rent, deposits or marketplace payments. Hira does not prepare or sign leases for users and does not guarantee that accommodation remains available.

8. Acceptable use

You must not use Hira to:

• misrepresent a person, property or accommodation opportunity;
• upload unlawful, fraudulent, harmful or infringing content;
• harass users or misuse contact and verification information;
• attempt to access another user's private account or documents;
• interfere with the security or operation of the service.

9. Account and content action

Hira may reject, pause or remove content and may suspend access where reasonably needed to protect users, operate the marketplace or address suspected fraud, abuse or policy breaches. Status-changing administrative actions are recorded where required by V1.

10. Service availability and Hira's role

Hira aims to keep the service useful and available, but uninterrupted or error-free access is not guaranteed. To the extent permitted by applicable law, users remain responsible for their decisions and off-platform arrangements. Nothing in these terms removes rights or obligations that cannot lawfully be excluded.

11. Changes to these terms

Hira may update these terms as the V1 service changes. The updated date will be shown on this page. Continued use after an update means the revised terms apply, subject to applicable law.